How long does shipping to the United States take?
Two business days via FedEx or UPS from our New York and Los Angeles fulfillment centers.

What about Canada, Australia, the UK and the UAE?
Local stock in Toronto, Sydney, London and Dubai guarantees 2-day, tracked and insured delivery.

What if my bag arrives damaged or defective?
Notify us within 90 days. We arrange courier collection from your address and provide an immediate replacement or full refund — your choice.

Are these the highest-quality replica bags available?
We specialise in 1:1 premium replicas using genuine leather, precision-matched hardware and factory-accurate stitching. Even boutique staff cannot distinguish them from originals.

Do you offer a warranty?
12-month craftsmanship warranty on hardware, zippers and stitching, plus a 90-day satisfaction guarantee on every bag.

How close is the replica to the genuine model?
Dimensionally and aesthetically identical : leather grain, color tone, stitch count per inch, logo placement, interior lining and hardware finish are all matched to retail specifications.

Are your bags made with real leather?
Yes. Every bag is crafted from premium full-grain or calfskin leather, depending on the original model. Fabric linings, canvas trims and exotic embossed finishes are replicated using the same material grades as the authentic version.

Do the bags come with boxes and dust bags?
The correct branded box, dust bag, authenticity cards, care booklet and ribbon packaging are included at no extra charge.

I can’t find the model I want. Can you source it?
Send us a picture or the style name and we will check availability and get back to you within 24 hours.

Which couriers do you use?
US — FedEx & UPS
EU — DHL Express
CA — FedEx Priority
UK — Royal Mail Special Delivery
AU — StarTrack
NZ — New Zealand Post Courier
UAE — Aramex
All shipments are fully insured and require adult signature.

Will my credit card statement show the purchase?
No. The descriptor is a neutral retail code that reveals nothing about the merchandise.

Can I cancel or change an order after payment?
Orders may be cancelled or modified within 2 hours of placement.

Do you offer discounts for repeat customers?
Returning clients receive an automatic 10% loyalty code and early access to new collections.

How do I know which size to choose?
Each product page lists exact dimensions (height, width, depth and strap drop) alongside photos with a scale reference. If you are unsure, message us and we will help you compare to the original.

Can I request a specific hardware color (gold, silver, rose gold)?
Yes. If the original model is available in multiple hardware finishes, simply select your preference at checkout or mention it in the order notes.

Do you ship to Switzerland and the EU?
Yes. Inventory is held in Germany and the Netherlands. Delivery is 1–2 business days, all duties paid.

How should I care for my bag?
Store in the included dust bag when not in use, avoid prolonged sun exposure, and clean with a soft damp cloth. For leather models, we recommend applying a leather conditioner every 3–6 months to maintain softness and sheen.